Stakeholders

Addressing the needs and expectations of stakeholders is the critical path to sustainability and success for any enterprise. At Chroma, we believe that through exchanges with our stakeholders, we will be able to understand their needs and expectations and this will enable us to respond accordingly. Such exchanges not only help the Company to review and plan its short/mid/long-term strategies but also allow the Company to create value for its stakeholders as well as new opportunities for sustainable operations.   

After internal meetings and reference to the experiences of competitors, Chroma has identified its primary stakeholder groups: investors (shareholders, Board of Directors), competent authorities, customers, suppliers, neighboring communities, and employees. There have been no significant changes in our primary stakeholders since the 2019 CSR Report was published. The table below lists the Company's engagement channel, frequency, and issues of concern with stakeholders:

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Let us know which of Chroma’s material issues concern you.

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Investors

Stakeholder Investors (Shareholders)

Communication channel & Frequency ① Annual shareholders' meeting (Once a year)
② Regular publication of quarterly financial reports/annual reports in accordance with regulations (Four times per year)
③ Respond to inquiries and requests by phone or email (Irregular, at any time)
④ Important information is disclosed on the external company website (Irregular, at any time)

Issues of concern ① Corporate governance
② Sustainable development strategies
③ Economic performance
④ Technology R&D and innovation
⑤ Information disclosure and transparency
Stakeholder Investors (Board of Directors)

Communication channel & Frequency ① Board of Directors (7 times in 2020)
② Audit business reports (Regular)
③ Annual declaration of internal control (Regular)
④ Audit Committee (6 times in 2020)
⑤ Remuneration Committee (3 times in 2020)

Issues of concern ① Corporate governance
② Sustainable development strategies
③ Economic performance
④ Technology R&D and innovation
⑤ Information disclosure and transparency
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Competent authority

Stakeholder Competent authority
(Financial Supervisory Commission or Taiwan Stock Exchange)

Communication channel ① Market Observation Post System
② Telephone
③ E-mail
④ Official documentation
⑤   Explanation meetings

Frequency Irregular

Issues of concern ① Corporate governance
② Sustainable development strategies
③ Economic performance
④ Technology R&D and innovation
⑤ Information disclosure and transparency
Stakeholder Competent authority
(Environmental Protection Administration)

Communication channel ① Written letters
② Policy promotional meetings
③ On-site inspection

Frequency Irregular

Issues of concern ① Pollution source management
② Energy management
③ Compliance with environmental regulations
Stakeholder Competent authority
(Labor Inspection Unit)

Communication channel ① Written letters
② Policy promotional meetings
③ On-site inspection

Frequency Irregular

Issues of concern ① Occupational safety and health management
② Occupational accident/work injury
③ Occupational safety/compliance with labor regulations
 
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Customers

Stakeholder Customers

Communication channel ① Customer auditing
② Various business meetings
③ Supplier annual/quarterly ratings
④ Technical seminars
⑤ CSR report

Frequency Regular/Irregular

Issues of concern ① Ethical management
② Environmental safety and health management
③ Product quality
④ Information security
⑤ Customer relationship management
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Suppliers

Stakeholder Suppliers

Communication channel ① Regular supplier meetings
② Regular auditing, rating and counseling
③ Supplier complaint channel
④ Technical Seminar

Frequency Regular/Irregular

Issues of concern ① Corporate governance
② Supply chain management
② Company financial status and profitability
④ Information disclosure and transparency
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Nearby communities

Stakeholder Nearby communities

Communication channel ① Complaint hotline
② Official company website

Frequency Irregular

Issues of concern ① Community engagement and feedback
② Legal compliance
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Employees

Stakeholder Employees

Communication channel ①  Direct supervisor
②  Dedicated human resources personnel
③  Official company website
④  Company bulletin board
⑤  Employee opinion mailbox
⑥  Employee forums/regular labor-management meetings
⑦  Monthly/weekly/labor representayive meetings at each plant
⑧  Employee complaint channel
⑨  Employee Welfare Committee
⑩  Training courses and policy promotional meetings

Frequency Irregular

Issues of concern ① Labor-management relations and employee care
② Employee health care
③ Legal compliance
④ Corporate image
⑤ Employee education and training
⑥ Employee salary and benefits

Identification of Critical Issues and Scope Boundary

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A total of 15 critical issues were identified in 2020. The significance of these 15 critical issues for Chroma is as follows: GRI 102-46
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Scope of impact of critical issue GRI 102-46 
(● Direct impact ◎ Contributing impact ○ Business relationships)
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Chroma welcome your voice and please do not hesitate to contact us!

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